{"id":13,"date":"2015-02-03T20:15:21","date_gmt":"2015-02-03T20:15:21","guid":{"rendered":"http:\/\/avada.theme-fusion.com_demos\/hotel\/?page_id=13"},"modified":"2025-12-23T18:30:46","modified_gmt":"2025-12-23T18:30:46","slug":"claims","status":"publish","type":"page","link":"https:\/\/atc.tripassure.com\/main\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:200px;--awb-padding-right:30px;--awb-padding-left:30px;--awb-background-image:url(&quot;https:\/\/tripassure.com\/main\/wp-content\/uploads\/2015\/02\/skyline-medium-claims.png&quot;);--awb-background-size:cover;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last nested-header-row\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><div class=\"nested-header-outer\">\n<div class=\"nested-header-inner\">\n<h1>Claims<\/h1>\n<h4>With TripAssure, rest assured that you will receive excellent service.<\/h4>\n<\/p>\n<\/div>\n<\/div>\n<p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-tabs fusion-tabs-1 clean nav-is-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:#ebeaea;--awb-background-color:#d6d6d6;--awb-border-color:#ffffff;--awb-active-border-color:#f58220;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-bb2681c33da0d9867a7\" aria-selected=\"true\" id=\"fusion-tab-claimservices\" href=\"#tab-bb2681c33da0d9867a7\"><h4 class=\"fusion-tab-heading\">Claim Services<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-bf6031fcbf377190224\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-reportyourclaim\" href=\"#tab-bf6031fcbf377190224\"><h4 class=\"fusion-tab-heading\">Report Your Claim<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-79640a256c3b8905279\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-viewclaimstatus\" href=\"#tab-79640a256c3b8905279\"><h4 class=\"fusion-tab-heading\">View Claim Status<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dc3669d094503bdb839\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-requireddocumentation\" href=\"#tab-dc3669d094503bdb839\"><h4 class=\"fusion-tab-heading\">Required Documentation<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-bb2681c33da0d9867a7\" aria-selected=\"true\" id=\"mobile-fusion-tab-claimservices\" href=\"#tab-bb2681c33da0d9867a7\"><h4 class=\"fusion-tab-heading\">Claim Services<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-claimservices\" id=\"tab-bb2681c33da0d9867a7\">\n<p class=\"lead\">With TripAssure you can be assured that you will receive the great service . We handle every claim with utmost concern for you and your situation.<\/p>\n<p> Our claims examiners undergo extensive training and are committed to providing fast, fair and friendly service. When you report a claim you can expect that:<br \/>\n \n \n<ul>\n<li>Customer service representatives will be available around the clock.<\/li>\n<li>All calls will be returned on average within the following business day;<\/li>\n<li>We will always be respectful of your needs and concerns, and we will employ high ethical standards in the handling of your claim;<\/li>\n<li>No claim is denied without a review from our dedicated claims personnel;<\/li>\n<li>SMS alert updates for your filed claim (based on your communication option selected)<\/li>\n<\/ul>\n<p> \n Contact us for any assistance needed at <a href=\"mailto:claimssupport@tripmate.com\">claimssupport@tripmate.com<\/a><\/p>\n<p> <div class=\"fusion-alignleft\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/tm-us.eclaims.csaclaims.com\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-right\">Report New Claim<\/span><span class=\"fusion-button-icon-divider button-icon-divider-right\"><i class=\" fa fa-angle-right awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><\/a><\/div>  <div class=\"fusion-alignleft\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/travelclaimsonline.com\/claimStatus\"><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-right\">Check Claim Status<\/span><span class=\"fusion-button-icon-divider button-icon-divider-right\"><i class=\" fa fa-angle-right awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><\/a><\/div><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-bf6031fcbf377190224\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-reportyourclaim\" href=\"#tab-bf6031fcbf377190224\"><h4 class=\"fusion-tab-heading\">Report Your Claim<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-reportyourclaim\" id=\"tab-bf6031fcbf377190224\">\n<p class=\"lead\">Claims for individuals and family members living in the same household may be reported online together. Family members living in different households, unrelated individuals or traveling companions must report their claims separately.<\/p>\n<p> To report your claim(s) online, you will need the following information:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Your Plan Number which is found in the Plan Documents;<\/li>\n<li>The departure and return dates of your scheduled trip;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n \n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The travel agency name, address, telephone number and the name of *Your travel agent, if you booked your trip through a travel agency (not required, but recommended). Depending upon the type of claim(s) you are reporting, additional documentation may be required. Please be sure to review the \u201cRequired Documentation Tab\u201d above and the Required Documentation page listed on your claim forms.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>For step-by-step claim filing instructions, you can use <u><a href=\"https:\/\/www.travelclaimsonline.com\/docs\/newClaim_FAQ_for_ATC.pdf\">this link<\/a><\/u> to see how the Claims Submission Process Works<\/li>\n<\/ul>\n<p> \n \n Contact us for any assistance needed at <a href=\"mailto:claimssupport@tripmate.com\">claimssupport@tripmate.com<\/a><\/p>\n<p> <div class=\"fusion-alignleft\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/tm-us.eclaims.csaclaims.com\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-right\">Report New Claim<\/span><span class=\"fusion-button-icon-divider button-icon-divider-right\"><i class=\" fa fa-angle-right awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><\/a><\/div> <\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-79640a256c3b8905279\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-viewclaimstatus\" href=\"#tab-79640a256c3b8905279\"><h4 class=\"fusion-tab-heading\">View Claim Status<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-viewclaimstatus\" id=\"tab-79640a256c3b8905279\">\n<p>You can review the status of your claim. In order to review the status of your claim(s) online you will need the following information:<\/p>\n<ul>\n<li>Your Plan Number can be found in the Plan Document. Please reach out directly to your travel supplier or the party with whom you booked your trip, as they should be able to provide you with your plan number if you are unable to locate the confirmation email;<\/li>\n<li>Your First and Last Name; and<\/li>\n<li>Your Claim ID, which is found on your completed claim form in the mailing address area to the right of your name.<br \/>If you are needing some assistance with an electronic payment, you can <a href=\"https:\/\/www.travelclaimsonline.com\/docs\/eCheck_FAQ.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">view our FAQ<\/a> to assist with general deluxe services questions.<\/li>\n<\/ul>\n<p>Contact us for any assistance needed at <a href=\"mailto:claimssupport@tripmate.com\">claimssupport@tripmate.com<\/a><\/p>\n<div class=\"fusion-alignleft\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/travelclaimsonline.com\/claimStatus\"><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-right\">Check Claim Status<\/span><span class=\"fusion-button-icon-divider button-icon-divider-right\"><i class=\" fa fa-angle-right awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><\/a><\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dc3669d094503bdb839\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-requireddocumentation\" href=\"#tab-dc3669d094503bdb839\"><h4 class=\"fusion-tab-heading\">Required Documentation<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-requireddocumentation\" id=\"tab-dc3669d094503bdb839\">\n<p>Below is a list of documents that may be required when filing a claim. These are general requirements and documentation may vary depending upon the plan you have purchased and the specific circumstances of your claim.<\/p>\n<h3><strong>Pre-Departure Trip Cancellation<\/strong><\/h3>\n<p><strong>Payment Information<\/strong> \u2013 a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip.<\/p>\n<p><strong>Refund Information<\/strong> \u2013 original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your air, land or cruise travel arrangements (retain originals for your records) and a copy of the travel supplier\u2019s literature that details the terms and conditions (i.e. refunds given when a trip is canceled).<\/p>\n<p><strong>Cause of Your Trip Cancellation<\/strong> \u2013 all documentation substantiating the reason you canceled your trip (i.e. such as a death certificate in the event of death; for a sickness or injury, the signed Attending Physician Statement and Authorization for Release of Information forms which are included with your claim form).<\/p>\n<h3><strong>Post-Departure Trip Interruption, Trip Delay or Missed Connection<\/strong><\/h3>\n<p class=\"lead\"><strong>Payment Information<\/strong> \u2013 a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip.<\/p>\n<p><strong>Refund Information (Trip Interruption and Missed Connection Only)<\/strong> \u2013 original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your land or cruise travel arrangements (retain originals for your records).<\/p>\n<p><strong>Expense Reimbursement<\/strong> \u2013 all documentation of additional expenses for which you are requesting reimbursement, such as: tickets, receipts, and bills (retain originals for your records).<\/p>\n<p><strong>Cause of Your Trip Interruption<\/strong> \u2013 all documentation substantiating the reason you interrupted your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Authorization for Release of Information forms which are included with your claim form).<\/p>\n<p><strong>Cause of Your Trip Delay or Missed Connection<\/strong> \u2013 all documentation substantiating the reason for your delay or missed connection (i.e. such as documentation from the airline or other carrier detailing the cause of your delay).<\/p>\n<h3><strong>Accident and Sickness Medical Expense<\/strong><\/h3>\n<p><strong>Additional Forms<\/strong> \u2013 a signed \u201cAuthorization for Release of Information\u201d form (included with your claim form).<\/p>\n<p><strong>Expense Reimbursement<\/strong> \u2013 copies of itemized bills and\/or statements from medical providers for services rendered in connection with your claim (retain originals for your records). These bills and\/or statements must include the provider name, date of service, the service(s) rendered, the charge for each service, and the diagnosis.<\/p>\n<p><strong>Other Insurance or Benefits<\/strong> \u2013 a copy of an Explanation of Benefits Statement or other evidence of payment, denial of benefits, or claim status (retain originals for your records) from your primary health insurance provider. FOR U.S. MEDICARE PARTICIPANTS: If you are covered under a Medicare Supplement Policy, you must submit any incurred charges to your Medicare supplement carrier.<\/p>\n<h3><strong>Baggage Loss\/Damage<\/strong><\/h3>\n<p><strong>If loss or damage to your property occurred<\/strong> while in the care of a responsible party (i.e. airline, motorcoach operator, taxi, cruise line, hotel, restaurant, etc.), you must provide us with evidence of payment, claim denial, or other disposition from the responsible party (retain originals for your records). If your property is lost, stolen or damaged while in your possession, you must provide us with evidence of the loss.<\/p>\n<p><strong>For repaired items<\/strong>, please submit your repair bill.<\/p>\n<p><strong>For items damaged beyond repair<\/strong>, you must provide the date of purchase, a fully completed Statement of Non-Repairability (included with your claim form), and a written statement of current replacement cost from a retailer (retain originals for your records).<\/p>\n<p><strong>For items lost or stolen<\/strong>, you must provide the date of purchase. If you are not sure of the exact date, provide the month and year of purchase.<\/p>\n<p><strong>For items <\/strong>which have been lost or stolen, you must provide documentation of the original purchase price. If the original receipt is not available, benefits will be calculated based upon 75% of the Actual Cash Value at the time of loss, not to exceed the Maximum Benefit Amount shown in the Schedule of Benefits. We may take all or part of the damaged items at the appraised or agreed value by Us.\n<h3><strong>Baggage Delay<\/strong><\/h3>\nWe will reimburse You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, for the cost of Necessary Personal Items purchased by You while on Your Trip, if Your Baggage is delayed or misdirected by a Common Carrier for at least 24 consecutive hours or more from Your time of arrival at a Scheduled Destination other than Your Return Destination.<\/p>\n<p><strong>Report a Claim &#8211;<\/strong>  <a href=\"https:\/\/tm-us.eclaims.csaclaims.com\/login\">https:\/\/tm-us.eclaims.csaclaims.com\/login<\/a><\/p>\n\n<p> <\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"100-width.php","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":18,"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":3468,"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/pages\/13\/revisions\/3468"}],"wp:attachment":[{"href":"https:\/\/atc.tripassure.com\/main\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}